The Best Help Desk Software
Using help desk software can save a company money while improving the experience of the clients. That is the bottom line. Best of all, many of the helpdesk software titles are free. So if you need customer service software look no further than the Internet. Because the open source community has responded with some of the best help desk support tools available. This is all top quality software just as can be found elsewhere for hundreds, sometimes thousands of dollars. In addition, they support their software free, too. This makes choosing open source software a logical choice. So what kind of software is available?
In the PHP category, there is HESK. This trouble ticket software uses my SQL to store and retrieve the information. The user sets up an online ticket in just moments. It has unlimited categories but these can be narrowed down to just specific ones. Alternatively, there is a provision to make custom categories based on a company needs. The help desk software then replies via e-mail to your help desk support personnel alerting them to the problem. In addition, it sends a verification email to the customer letting them know that help is on the way. All these notifications can be customized. Finally, there are several alert levels to help prioritize the issues.
In the ASP category, there is Zen Help Desk. This is a full featured help desk support written in ASP and uses the MYSQL as a database. This is perfect for companies that run Microsoft servers whereas HESK is more suitable for Linux servers. Both have comparable in features and both are free. Another software title that comes free is Liberum Help Desk. Like the ones above, it at also has a full array of features and benefits. Live chat can be added helping small business owners improve customer relationships.